We are not able to diagnose individual computer issues however it is suggested that you further implement the following trouble-shooting suggestions on the computer that you are using to access the training.
- Review our system requirements and ensure that the computer or device you are using meets these requirements. Click here for system requirements.
- Make sure that your internet browser is refreshed and your cache has been cleared. To find out how to clear your cache, please click here.
- Update your internet browser to the latest version. Our training will work with all of the latest browsers. We recommend Chrome or Edge (previously known as IE)
- If possible, view the training on a different computer or device
If you continue to experience issues after you have implemented the suggested trouble shooting suggestions, please contact your local computer specialist for further assistance.
If there are any operational issues with the Exemplar Global College website a notice will appear on the website, the support page and within your training portal.