FAQ

Default solution folder, feel free to edit or delete it.

My computer froze during the training
We are not able to diagnose individual computer issues however it is suggested that you further implement the following trouble-shooting suggestions on the ...
Thu, 4 Feb, 2016 at 10:41 PM
I would like a copy of my assessment
Exemplar Global College does not provide a copy of your completed assessment.  During the assessment process, you are provided feedback after each question ...
Fri, 5 Feb, 2016 at 3:20 PM
My computer 'froze' during the training
We are not able to diagnose individual computer issues however it is suggested that you further implement the following trouble-shooting suggestions on the ...
Fri, 5 Feb, 2016 at 3:21 PM
Can two people use the same account?
No. Unfortunately, we are unable to issue two separate certificates from the one account. When completing the assessment, you are required to take the...
Fri, 5 Feb, 2016 at 3:22 PM
I think the assessment answers are incorrect
Sometimes participants do not agree that the answer that they select during the assessment process is incorrect. The Exemplar Global College course an...
Fri, 5 Feb, 2016 at 3:23 PM
My name is incorrect on my certificate
You can change your first and last name from your account settings. To access this area, login into your  Exemplar Global College training portal and ...
Fri, 5 Feb, 2016 at 3:23 PM
How do I submit a support ticket?
If you are not able to find a solution to your issue from our FAQ section, you can submit a support ticket. All requests for support are managed throu...
Fri, 5 Feb, 2016 at 3:25 PM
I can not see the training videos
If you are not able to see the training videos in your training area, please check the system requirements by clicking here. If you have started your ...
Fri, 5 Feb, 2016 at 3:26 PM
I used the same email address during the order process for multiple staff.
You are not able to purchase multiple copies of the same course / assessment with the same customer email.  The email address that you provide is considered...
Fri, 5 Feb, 2016 at 3:27 PM
Help! Why can't I log into this website?
There are a number of reasons why you may not be able to log into the Exemplar Global College Website. Please trouble shoot using the following questi...
Fri, 5 Feb, 2016 at 3:27 PM